Georgia Association of Public Safety Communications Officials

E-911 Open Records Specialist – City of Atlanta E-911

Position expires: 4/15/24

Salary range: $42,020.99 – $63,135.07

The E911 Open Records Specialist performs administrative functions and provides support to the designated City of Atlanta Pollice Department. Duties and responsibilities include but are not limited to coordinating and responding to all Georgia Open Records Act requests that are submitted to the agency.

List the essential job duties that are specific to the position. These are typical responsibilities for this position and should not be construed as exclusive or all inclusive.  

•   Communicates with requestors through all phases of the open records request (ORR) process, including clarification of requests, fee estimates, denial explanations, exemptions, and redactions, while adhering to statutory deadlines. 
•   Serves as liaison between the agency and the requester on ongoing requests by providing updates, requesting additional information as appropriate, and responding to general inquiries.
•   Maintains detailed and accurate records of all communications.
•   Maintains strict confidentiality and exercise discretion and sound decision-making when handling sensitive documents. 
•   Utilizes various databases to research and track all Open Records Requests. 
•   Ensures all ORRs are properly stored following City of Atlanta retention policies. 
•   Researches and identifies location(s) of potentially responsive records and collaborate with departments on production of such records. 
•   Identifies timelines for production. 
•   Gathers and coordinates assembly of records in instances of multi-department responses. 
•   Researches and analyzes responsive records for potential exemptions. Works with legal team in reviewing such exemptions. Redacts exempt information from responsive records. 
•   Gathers necessary information to calculate actual costs to respond to requests.  
•   Keeps abreast of changes in Public Records law. 
•   Builds and maintains collaborative relationships throughout the agency. 
•   Performs general clerical duties including answering phones, receiving and sorting incoming documentation and materials, subpoenas, and mail, to appropriate personnel; processes outgoing mail; types, composes, edits, or proofreads various documentation.
•   Performs other duties as assigned.
The above statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties and responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position. COA may change the specific job duties with or without prior notice based on the needs of the organization.

Knowledge, Skills, And Abilities
•   Knowledge of legal proceedings including court procedures.
•   Knowledge of systems and processes in assigned area. 
•   In-depth knowledge of most legal terminology, principles, concepts and methods. 
•   Well-developed arithmetic, written, and verbal skills. 
•   Skill in using a variety of computer tools, including spreadsheets and specialized data systems. 
•   Skill with computers and word processing software such as Microsoft Word. 
•   Ability to plant and carry out complex work assignments that may commonly require in-depth 
•   Ability to pay attention to detail. 
•   Ability to conduct legal research. 
•   Ability to prepare accurate responses to Open Records Act Requests. 


1.   Associate degree from an accredited college or university with major course work in criminal justice, legal studies, public or business administration or a related field.
2.   2 years of administrative or records management experience (or an equivalent combination of education and experience).

Preferred Requirements (separate from minimum requirements and not required to qualify for the job)
3.   Certification from a paralegal or legal assistant program 
4.   Bachelor’s degree from a paralegal or legal assistant program
5.   4-5 years’ of directly related experience (or an equivalent combination of education and experience). American Bar Association (ABA) approved paralegal certification.

To comply with the AMERICANS WITH DISABILITIES ACT OF 1990 (ADA) which prohibits discrimination against qualified
individuals on the basis of disability, it is necessary to specify the physical, intellectual and environmental conditions of the
Essential Duties of the job.  Please check all that apply.