Georgia Association of Public Safety Communications Officials

Communications Officer I – Forsyth County


Have you been looking for a job with a deeper meaning? One where you can help others every day? Look no further!

911 Communications Officers receive and respond to calls for help.

Hiring Incentive Program Offered

The Forsyth County 911 Center is offering hiring incentives for new communications officers! The following incentive plan for Communication Officers includes:

  • $1,500 signing bonus for new employees with no training upon promotion to Communications Officer II
  • $2,000 signing bonus for new employees who are already Georgia POST certified upon completion of the first level of training

Room for Growth

There is always room for one to progress through the 911 Center, and this position is a great place to start! A Communication Officer’s journey is can progress along a path of growing responsibility starting with participation in an in-house training program and graduating into a Communication Officer III position with the knowledge, skills and abilities to perform essential functions independently and with confidence.

You will not only receive guidance and close supervision from the best, you will also have the chance to expand your knowledge through completing certifications and training modules.

Job Details

One in this position must be able to:

  • Answers multiple telephone lines
  • Maintain effective, consistent communication with persons requesting emergency and non-emergency assistance while obtaining/verifying essential information
  • Clearly relay information for dispatch or transfer calls appropriately
  • Take appropriate action when presented with a routine call or a stressful life/death situation
  • Remain calm under all circumstances
  • Give caller pre-arrival instructions and provide comfort until assistance arrives (re-establish calls in the event of a 911 hang-up or disconnection)
  • Maintain status of police, fire, EMS and other responding units at all times to ensure safety of personnel involved, including those working accidents, fires and hazardous incidents, as well as those on breaks
  • Perform administrative support tasks as required


Persons interested in this position must be able to work shift work. Emergency 911 Centers operate 24/7 including holidays and weekends. Specific shifts cannot be determined until time of hire.

Pay After Training (Communications Officer III)

Hourly Rate: $19.71

Base: $38,946.96

Automatic Overtime: $6,149.52

Total: $45,096.48


Minimum Qualifications

  • High School diploma or GED; no previous experience or training required
  • Successfully pass a background investigation, including a polygraph and psychological evaluation
  • Obtain a GA P.O.S.T certification
  • Type at least 35 words per minute
  • Be willing to work all shifts
  • Have the aptitude to deal well with stressful situations

What does the hiring process look like?

Please submit a completed, online application. Once your application is received by the 911 Center, it will go under review. If you are selected to continue the process, you will be sent an additional packet of information to complete and will be contacted to schedule the next steps in the process.

Job Information

  • Job ID: 60238846
  • Location:
    Cumming, Georgia, United States
  • Position Title: Communications Officer – !Hiring Incentives!
  • Company Name: Forsyth County, GA 911 Center
  • Job Function: Telecommunicator / Dispatcher
  • Job Type: Full-Time
  • Job Duration: Indefinite
  • Min Education: H.S. Diploma/Equivalent
  • Min Experience: None
  • Required Travel: 0-10%